ServiceNow for mid-sized companies, without the enterprise bill.
ITSM, a service portal, workflows and integrations set up at a fixed price per phase. Built for companies that need ServiceNow done properly but don’t fit the minimum project of a large systems integrator.
- Implementation
- $25k – $75k fixed
- Timeline
- 6–12 weeks
- Ongoing admin
- $1.5k – $6k/mo
- Pricing
- Fixed per phase
Who it’s built for.
- Mid-sized companies moving IT service management onto ServiceNow
- Teams that bought ServiceNow and are stuck on a half-finished roll-out
- Companies that need ServiceNow connected to HR, identity or monitoring tools
- IT leaders who want a fixed price instead of an open-ended statement of work
Start with the processes that matter
ServiceNow can run almost any workflow, which is exactly why roll-outs sprawl. We start with incident, request, problem and change management, the processes your team and employees touch every day, and get those working well before adding more.
AI handles the repetitive parts of delivery: turning workshop notes into requirements, drafting catalogue items and test scripts, mapping data, and keeping documentation current. Our engineers review every change and build the integrations.
What’s included
In scope
- ITSM: incident, request, problem and change management
- Service catalogue and employee self-service portal
- Workflows, approvals, SLAs and notifications
- CMDB foundations and discovery planning
- Integrations with identity, HR, monitoring and messaging tools
- Reports, dashboards, training and documentation
Available as add-ons
- ServiceNow licences, bought from ServiceNow or a reseller
- Large multi-module enterprise programmes
- 24/7 managed service desk operations
How it runs, week by week.
Discovery
Current processes, tools and data reviewed. Written design and fixed price per phase.
Configure
Core ITSM, catalogue and portal built in a sub-production instance and demoed weekly.
Integrate and test
Integrations built, data loaded, and user acceptance testing with your team.
Launch
Cut-over, training, documentation and hypercare support.
ServiceNow implementation pricing
Prices in US dollars.
| Factor | Effect on price |
|---|---|
| Number of processes and teams | The main driver |
| Integrations with other systems | Adds $500 – $1,500 each |
| Data and CMDB quality | Scoped in discovery |
| Custom applications on the platform | From $5,000 – $20,000 |
Paid in milestones: 50% to start, 40% when you can use it on staging, 10% at launch (40/40/20 on larger projects). Prices are set for each market, not converted at the day’s exchange rate.
Questions, answered.
How much does a ServiceNow implementation cost?
Our ITSM implementation has a fixed price per phase, starting from the figure above in your currency. Large systems integrators commonly price ServiceNow programmes much higher.
Are you a ServiceNow partner?
We are an independent team, not a ServiceNow reseller. You license ServiceNow directly, and we implement and integrate.
Can you take over a stalled roll-out?
Yes. We start with a health check of the instance and the backlog, then finish what matters first.
Do you handle upgrades?
Yes, as part of monthly admin, including testing customisations against each release.
What hours do you work?
Our team is in India and overlaps your mornings in the US and Canada, most of the UK day and the full UAE day.
Your v1 could be live next month.
Tell us what you are building. Get a fixed scope and price in writing within 24 hours.
Prefer email? hello@v1build.com